If you are looking for a better understanding of our Service-level agreement, this is the place.
Our SLA is simple and currently revolves around two core pieces:
- A contact person, that can be reached in case the SLA is violated
- What we're committed to delivering and our compensation
The contact person
In case it becomes necessary you must reach out to our Head of Development, reachable by the following information:
Name: Martin Aarhus Gregersen
E-mail: [email protected]
Our service commitment
At IntroDus our product is a SaaS (Software as a Service), which implicitly means we are cloud-native.
Being cloud-native means we have dependencies on other cloud-based services.
As of this writing the IntroDus platform is powered by DigitalOcean, promising an uptime of 99.99% (.05% higher than the industry average of 99.94), so we trust that we are both in capable hands.
As part of our cloud structure we provide backups, recovery plans and much more, which you can read all about right here.
Our SLA violation compensation
Should our service commitment fall short and you believe we have violated our SLA towards you, we offer waving the commitment period that was originally signed on the contract, signing up for IntroDus.
This means you are free to cancel your contract without breaching it, should you desire to do so.
At this point we only have our first version of our terms and conditions as shown below
- Effective date: April 11, 2018 - link to pdf